Frequently Asked Questions

The US-ASEAN Strategic Business Forum 2026 takes place September 3–4, 2026 at EDITION Hotel Singapore. Doors open at 8:00 AM SGT.

Business attire is recommended for all sessions. Singapore is tropical year-round, so lightweight fabrics are practical for travel between the venue and your hotel.

The full two-day agenda is published on the Agenda page. Sessions are organized by theme — Trade & Policy, Technology & AI, Energy Transition, Talent & Work, Digital Finance, and US–China & ASEAN.

Yes. During registration, you can purchase multiple passes if available. Each attendee must provide their own registration details and email address.

Yes. When you register multiple passes, each pass receives a unique QR ticket. You will be emailed a confirmation containing all of the QR tickets, plus a personal link for each attendee that they can use to fill in their own name, title, and email. Forwarding the personal link to each attendee in advance makes check-in at the door significantly faster.

Yes. Each ticket has a personal link in the confirmation email — the attendee can use it to update their own name, title, organization, and email at any time before the event. You can also email usaseanforum@usasean.org with the order reference and the changes needed.

No. You can present the QR code on your smartphone or mobile device during check-in.

Visit the Passes page, select your preferred pass, complete the registration form, and proceed to payment. Once payment is successful, a confirmation email with your QR ticket will be sent to you.

Please check your spam, junk, or promotions folder first. If you still can’t find it, contact event support with the email address used during registration.

Email usaseanforum@usasean.org from the same address you used to register. We will resend the confirmation, which includes your QR ticket. Including your order reference (format USABC-FORUM26-XXXXXX) if you remember it speeds things up.

Yes. All payments are processed through Stripe’s secure payment platform. Your card information is entered directly on Stripe’s hosted payment page, and we never store or have access to your full card details.

If your payment is unsuccessful, your registration will not be completed. Please try again using a different payment method or contact your bank for assistance.

Different pass types may be available depending on the event. Each pass includes access to the sessions, activities, or benefits listed on the Passes page. Please review the pass descriptions before purchasing.

Accepted payment methods are displayed during checkout and may include major credit cards, debit cards, and Link payment channel.

Your QR ticket is included in your confirmation email after a successful registration and payment.

Yes. A payment confirmation and receipt will be sent to the email address used during registration.

Visit the Passes page, pick a tier, fill in your details, and pay securely via Stripe. You’ll receive a confirmation email with your QR ticket within a few minutes.

Refund requests are reviewed on a case-by-case basis. Email usaseanforum@usasean.org with your order details as early as possible — the closer to the event date, the harder it is to accommodate.

No. Anyone can register for a standard pass at the listed price on the Passes page without any code. Promo codes are issued separately for specific audiences (Chairman”s Council members, partners, sponsors). If you have received a code by email, enter it in the Promo code field during checkout to apply the discount.

A few things to check first:

• The code is case-insensitive but must be entered exactly as written (no extra spaces).
• The code may be tied to a specific email domain — for example, the Chairman”s Council code only accepts emails at member companies. Try the email address you would normally use for council communications.
• Some codes have a per-buyer limit; if you have already redeemed the maximum, the code will be rejected for additional passes.

If you have confirmed all of the above and the code still does not work, email usaseanforum@usasean.org with the code you are trying to use, the email address you are registering with, and a screenshot of the error message.

Yes. The confirmation email you receive after payment serves as your official receipt and contains all the information typically required for company expense reporting (order reference, items, prices, and total paid). If your finance team requires a separately formatted invoice with company name and tax details, email usaseanforum@usasean.org with the order reference and the billing details to use.

Visa requirements depend on your nationality. Singapore offers visa-free entry to nationals of many countries (typically up to 30 or 90 days). Check the Singapore ICA website for the current requirements for your passport.

If you need a formal invitation letter for your visa application, email usaseanforum@usasean.org after you complete your registration.